Any web 2.0 business model must, by law, include five or more buzz words from user-generated content to API to social networking to get venture funding. Companies are desperately trying to use social media like Facebook, Second Life, and even the iPhone to manufacture marketing and attention. The result is start-ups and established companies focusing resources because that’s where the hype is rather than where the smart business is.
Hype is the keyword here. An already popular company like Facebook or Apple launch something new and obviously there’s hype. But this hype is not contagious. A former boss of mine said the reason we were developing an iPhone app before we had a mobile site was to “Get some attention when the app store launches.”
For start-ups limited in resources, jumping on the internet bandwagon is more often a waste and at best a distraction. It’s best to focus on building your own features and worth to make sure once people find you, they want to stay. Building applications for other platforms fragments your audience and time - what you build on Facebook needs to be rebuilt for the iPhone and rebuilt for Netvibes.
Second Life has become a prime example of hype overblowing marketing potential. Last year, just as another company I worked for wanted to build a Second Life presence, Wired wrote about the marketing waste the virtual world had become. Coca-Cola, Reebok, IBM, Sears, and dozens more build huge islands with style and zazz, paying high-profile Second Life consultants and expecting the viral marketing to take off. But no one visited. The hype came from companies trying out Second Life, but no one ever posting resulting. Since Second Life accounts are free, the 4 million users it boasts is misleading. Only 1 million had logged on in the past 30 days and only a third of that in the past week. Only 100,000 of those live in the U.S. Those who do sign on spend most of their time in sex shops or gambling, not looking at marketing campaigns.
Facebook is likely to follow. Facebook itself is having trouble monetizing its massive user base, how do third parties expect to do better? iPhone applications can be sold for money, which makes them less viral. And working with any closed platform like Facebook or Apple puts the platform in control of your future. Facebook suddenly blocked some of its most popular applications, Top Friends, Super Wall, and Social Me, with little notice and challenges to get back in the platforms good graces.
The opposite strategy of releasing your own API is more worth the time (if it makes sense for your product and not just a buzz word for investors) but has its own risks. Twitter’s success and constant downtime are both due to their API. Without the API, much of the sites usefulness wouldn’t have happened leading so many to join. But because of the API’s popularity, the site can barely keep basic features operational.
So this is a lot of don’t. The dos, unfortunately, are the hardest because it needs to be case-by-case. Because there are so many platforms and APIs and doodads to try and sync up with, it’s impossible to say everyone should do this. The key is when deciding how you want your product to integrate with the greater web world, think about your own strength and goals rather than bullet list features. Everyone is pushing the same bullet lists. You’ll stand out more by not.












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